Basic CTIOS Desktop log Analysis Example

 In this example agent logs in, goes ready, receives call, places call on hold , retrieves call and releases call.
 

01/21/14 13:25:33.165  CTIOSTrace - InitInstance(), Creating window for message processing...

01/21/14 13:25:33.172  CTIOSTrace - InitInstance(), Created window.

01/21/14 13:25:33.172  CTIOSTrace - InitInstance(), Starting message pump...

01/21/14 13:25:33.172  CTIOSTrace - CConnectionMonitor::MonitorThread()

01/21/14 13:25:33.172  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 0 Connections.

01/21/14 13:25:33.183  CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_7464_6632).

01/21/14 13:25:33.183  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified

01/21/14 13:25:33.183  CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 0, (CTIOSSoftphone.exe_7464_6632)

01/21/14 13:25:33.183  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 1 Connections.

01/21/14 13:25:33.183  ********* Started logging facility for CTIOSSoftphone.exe_7464_6632 *********

01/21/14 13:25:33.184  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, ServerMonitorThread started successfully.

01/21/14 13:25:33.184  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, Debug Output is OFF.

01/21/14 13:25:33.184  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, Screen Output is ON.

01/21/14 13:25:33.184  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, WaitThread started successfully.

01/21/14 13:25:33.185  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, WaitCurUserThread started successfully.

01/21/14 13:25:33.256  CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_7464_7240).

01/21/14 13:25:33.256  CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 1, (CTIOSSoftphone.exe_7464_7240)

01/21/14 13:25:33.256  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified

01/21/14 13:25:33.256  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 2 Connections.

01/21/14 13:25:33.257  ********* Started logging facility for CTIOSSoftphone.exe_7464_7240 *********

01/21/14 13:25:33.260  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, ServerMonitorThread started successfully.

01/21/14 13:25:33.261  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, Debug Output is OFF.

01/21/14 13:25:33.262  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, Screen Output is ON.

01/21/14 13:25:33.267  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, WaitThread started successfully.

01/21/14 13:25:33.268  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, WaitCurUserThread started successfully.

01/21/14 13:25:35.847  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::SetSupervisorSilentMonitorMode

01/21/14 13:25:40.715  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::Connect: Missing CTIOS_MAXHEARTBEATS keyword. Using default value [3]

01/21/14 13:25:40.733  7464  CTIOSSoftphone  Thd(4568)  CCtiOsObject(04A84DB0)::ReportError( Code(-100) )

(Agent desktop connects to CTIOS Server ‘s IP address and port number)

01/21/14 13:25:40.741  7464  CTIOSSoftphone  Thd(4568)  ** Attempting to connect to server [10.10.210.21 (10.10.210.21) port:42028] **

01/21/14 13:25:43.742  7464  CTIOSSoftphone  Thd(4568)  CNetPort(04ADCB40)::InitializeSecureSockets(), security path [C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Security\]

01/21/14 13:25:43.742  7464  CTIOSSoftphone  Thd(4568)  CNetPort(04ADCB40)::InitializeSecureSockets(), HandshakeTime [5000]

01/21/14 13:25:45.212  7464  CTIOSSoftphone  Thd(4568)  CSSLCtx::ConfigCACert(), error:02001002:system library:fopen:No such file or directory

01/21/14 13:25:45.212  7464  CTIOSSoftphone  Thd(4568)  CSSLCtx(04AAB248)::ConfigCACert(), Error loading certificates locations

01/21/14 13:25:45.212  7464  CTIOSSoftphone  Thd(4568)  CSSLClient(04AAB248)::Init(), failed to configure CA certificate

01/21/14 13:25:45.212  7464  CTIOSSoftphone  Thd(4568)  CNetPort(04ADCB40)::OpenSecure, failed to create, set, and configure Context and SSL objects

( Connection  successful . CTIOS Server should show online in agent desktop status bar)

01/21/14 13:25:45.213  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff

01/21/14 13:25:45.213  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:24345213 CurSvr:10.10.210.21 CurPort:42028 SecConn:0)

01/21/14 13:25:45.214  7464  CTIOSSoftphone  Thd(4332)  NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline

01/21/14 13:25:45.247  7464  CTIOSSoftphone  Thd(4568)  CCtiOsObject(04A84DB0)::ReportError( Code(-100) )

01/21/14 13:25:45.247  7464  CTIOSSoftphone  Thd(4568)  CComCtiosObject::GetValueArray. No value associated with property -> Login

01/21/14 13:25:45.249  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eGlobalSettingsDownloadRequest)

01/21/14 13:25:45.249  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (DsktpTyp:0)

01/21/14 13:25:45.250  7464  CTIOSSoftphone  Thd(4568)  CCtiOsObject(04A84DB0)::ReportError( Code(-100) )

01/21/14 13:25:45.250  7464  CTIOSSoftphone  Thd(4568)  CComCtiosObject::GetValueArray. No value associated with property -> Login

01/21/14 13:25:45.253  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eGlobalSettingsDownloadConf ), EnablementMask = ffffffff

(Agent desktop downloading its settings )

01/21/14 13:25:45.254  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (MsgID:eGlobalSettingsDownloadConf DsktpSetngs:(ScrnPref:(MainScreen:(AgentStatisticsIntervalSec:15 BringToFrontOnCall:1 FlashOnCall:0 RecordingEnabled:0) TeamRealTime:(ColumnAutoResize:0)) Grid:(SGStats:(Col:(1:(Typ:SkillGroupNumber Hdr:SkillGroupNumber) 10:(Typ:AgentsTalkingOther Hdr:AgentsTalkingOther) 11:(Typ:AgentsHold Hdr:AgentsHold) 12:(Typ:AgentsReserved Hdr:AgentsReserved) 13:(Typ:AgentsBusyOther Hdr:AgentsBusyOther) 14:(Typ:AgentsWorkNotReady Hdr:AgentsWorkNotReady) 15:(Typ:AgentsWorkReady Hdr:AgentsWorkReady) 16:(Typ:HandledCallsToday Hdr:HandledCallsToday) 17:(Typ:HandledCallsTalkTimeToday Hdr:HandledCallsTalkTimeToday) 2:(Typ:SkillGroupName Hdr:SkillGroupName) 3:(Typ:RouterCallsQNow Hdr:RouterCallsQNow) 4:(Typ:LongestRouterCallQNow Hdr:LongestRouterCallQNow) 5:(Typ:AgentsLoggedOn Hdr:AgentsLoggedOn) 6:(Typ:AgentsNotReady Hdr:AgentsNotReady) 7:(Typ:AgentsReady Hdr:AgentsReady) 8:(Typ:AgentsTalkingIn Hdr:AgentsTalkingIn) 9:(Typ:AgentsTalkingOut Hdr:AgentsTalkingOut))) AGStats:(Col:(1:(Typ:CallsHandledToday Hdr:CallsHandledToday) 2:(Typ:HandledCallsTimeToday Hdr:HandledCallsTimeToday) 3:(Typ:TimeTalkingToday Hdr:TimeTalkingToday) 4:(Typ:TimeHoldingToday Hdr:TimeHoldingToday) 5:(Typ:TimeReadyToday Hdr:TimeReadyToday) 6:(Typ:TimeNotReadyToday Hdr:TimeNotReadyToday)))CallAppearance:(Col:(1:(Typ:CallID Hdr:CallID) 10:(Typ:Var2 Hdr:Var2editable:true maxchars:40) 11:(Typ:Var3 Hdr:Var3editable:true maxchars:40) 12:(Typ:Var4 Hdr:Var4editable:true maxchars:40) 13:(Typ:Var5 Hdr:Var5editable:true maxchars:40) 14:(Typ:Var6 Hdr:Var6editable:true maxchars:40) 15:(Typ:Var7 Hdr:Var7editable:true maxchars:40) 16:(Typ:Var8 Hdr:Var8editable:true maxchars:40) 17:(Typ:Var9 Hdr:Var9editable:true maxchars:40) 18:(Typ:Var10 Hdr:Var10editable:true maxchars:40) 2:(Typ:CallStatus Hdr:CallStatus) 3:(Typ:CallType Hdr:CallType) 4:(Typ:DNIS Hdr:DNIS) 5:(Typ:ANI Hdr:ANI) 6:(Typ:CED Hdr:CED) 7:(Typ:DialedNumber Hdr:DialedNumber) 8:(Typ:Wrapup Hdr:Wrapupeditable:true maxchars:39) 9:(Typ:Var1 Hdr:Var1editable:true maxchars:40)))) Login:(ConnProfs:(UCCE:(PrphID:5000 CtiOsA:sprawler CtiOsB:sprawler PortA:42028 PortB:42028 HB:5 MaxHBs:3 AutoLogin:1 WarnIfAlrdyLogdIn:0 ShowFldBitMsk:163 RejIfAlrdyLogdIn:0 IPCCSMEnbl:0 TOS:104 RasCallMode:0SwitchCapabilityBitMask:2134842367 WarnIfSilentMonitored:0)))IPCCSilentMonitor:(Settings:(HBIntv:5 MediaTermPort:4000 TOS:184 MonIPPort:39200 HBTmout:15CCMBasedSilentMonitor:0)) SoundPreferences:(DTMF:(Mute:0) DialTone:(Mute:0) OrgTone:(Mute:1) RngInTone:(Mute:1) All:(Mute:0)) Version:()) CILConnID:21)

01/21/14 13:25:45.254  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnGlobalSettingsDownloadConf()

01/21/14 13:25:45.255  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::DeskSetting(ScreenPreferences) (MainScreen:(AgentStatisticsIntervalSec:15 BringToFrontOnCall:1 FlashOnCall:0 RecordingEnabled:0) TeamRealTime:(ColumnAutoResize:0))

01/21/14 13:25:45.255  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::DeskSetting(Grid) (SGStats:(Col:(1:(Typ:SkillGroupNumber Hdr:SkillGroupNumber) 10:(Typ:AgentsTalkingOther Hdr:AgentsTalkingOther) 11:(Typ:AgentsHold Hdr:AgentsHold) 12:(Typ:AgentsReserved Hdr:AgentsReserved) 13:(Typ:AgentsBusyOther Hdr:AgentsBusyOther) 14:(Typ:AgentsWorkNotReady Hdr:AgentsWorkNotReady) 15:(Typ:AgentsWorkReady Hdr:AgentsWorkReady) 16:(Typ:HandledCallsToday Hdr:HandledCallsToday) 17:(Typ:HandledCallsTalkTimeToday Hdr:HandledCallsTalkTimeToday) 2:(Typ:SkillGroupName Hdr:SkillGroupName) 3:(Typ:RouterCallsQNow Hdr:RouterCallsQNow) 4:(Typ:LongestRouterCallQNow Hdr:LongestRouterCallQNow) 5:(Typ:AgentsLoggedOn Hdr:AgentsLoggedOn) 6:(Typ:AgentsNotReady Hdr:AgentsNotReady) 7:(Typ:AgentsReady Hdr:AgentsReady) 8:(Typ:AgentsTalkingIn Hdr:AgentsTalkingIn) 9:(Typ:AgentsTalkingOut Hdr:AgentsTalkingOut))) AGStats:(Col:(1:(Typ:CallsHandledToday Hdr:CallsHandledToday) 2:(Typ:HandledCallsTimeToday Hdr:HandledCallsTimeToday) 3:(Typ:TimeTalkingToday Hdr:TimeTalkingToday) 4:(Typ:TimeHoldingToday Hdr:TimeHoldingToday) 5:(Typ:TimeReadyToday Hdr:TimeReadyToday) 6:(Typ:TimeNotReadyToday Hdr:TimeNotReadyToday)))CallAppearance:(Col:(1:(Typ:CallID Hdr:CallID) 10:(Typ:Var2 Hdr:Var2editable:true maxchars:40) 11:(Typ:Var3 Hdr:Var3editable:true maxchars:40) 12:(Typ:Var4 Hdr:Var4editable:true maxchars:40) 13:(Typ:Var5 Hdr:Var5editable:true maxchars:40) 14:(Typ:Var6 Hdr:Var6editable:true maxchars:40) 15:(Typ:Var7 Hdr:Var7editable:true maxchars:40) 16:(Typ:Var8 Hdr:Var8editable:true maxchars:40) 17:(Typ:Var9 Hdr:Var9editable:true maxchars:40) 18:(Typ:Var10 Hdr:Var10editable:true maxchars:40) 2:(Typ:CallStatus Hdr:CallStatus) 3:(Typ:CallType Hdr:CallType) 4:(Typ:DNIS Hdr:DNIS) 5:(Typ:ANI Hdr:ANI) 6:(Typ:CED Hdr:CED) 7:(Typ:DialedNumber Hdr:DialedNumber) 8:(Typ:Wrapup Hdr:Wrapupeditable:true maxchars:39) 9:(Typ:Var1 Hdr:Var1editable:true maxchars:40))))

01/21/14 13:25:45.256  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::DeskSetting(Login) (ConnProfs:(UCCE:(PrphID:5000 CtiOsA:sprawler CtiOsB:sprawler PortA:42028 PortB:42028 HB:5 MaxHBs:3 AutoLogin:1 WarnIfAlrdyLogdIn:0 ShowFldBitMsk:163 RejIfAlrdyLogdIn:0 IPCCSMEnbl:0 TOS:104 RasCallMode:0SwitchCapabilityBitMask:2134842367 WarnIfSilentMonitored:0)))

01/21/14 13:25:45.256  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::DeskSetting(IPCCSilentMonitor) (Settings:(HBIntv:5 MediaTermPort:4000 TOS:184 MonIPPort:39200 HBTmout:15CCMBasedSilentMonitor:0))

01/21/14 13:25:45.256  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::DeskSetting(SoundPreferences) (DTMF:(Mute:0) DialTone:(Mute:0) OrgTone:(Mute:1) RngInTone:(Mute:1) All:(Mute:0))

01/21/14 13:25:45.256  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::DeskSetting(Version) ()

(I  closed the agent desktop.)

01/21/14 13:25:45.578  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eOnConnectionClosed ), EnablementMask = ffffffff

01/21/14 13:25:45.578  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionClosed)

01/21/14 13:25:45.578  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnConnectionClosed()

-------------------------------------------------------------------------------------------------------------------------------------------------

( I reopened the agent desktop)

01/21/14 13:26:02.421  CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_7464_4960).

01/21/14 13:26:02.421  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified

01/21/14 13:26:02.421  CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 2, (CTIOSSoftphone.exe_7464_4960)

01/21/14 13:26:02.421  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 3 Connections.

01/21/14 13:26:02.421  ********* Started logging facility for CTIOSSoftphone.exe_7464_4960 *********

01/21/14 13:26:02.421  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, ServerMonitorThread started successfully.

01/21/14 13:26:02.421  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, Debug Output is OFF.

01/21/14 13:26:02.421  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, Screen Output is ON.

01/21/14 13:26:02.422  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, WaitThread started successfully.

01/21/14 13:26:02.422  7464  CTIOSSoftphone  Thd(4568)  LogWrapper::Start, WaitCurUserThread started successfully.

01/21/14 13:26:08.015  7464  CTIOSSoftphone  Thd(4568)  CSSLClient(04AAB248)::SaveClientCacheSession(), SSL object is NULL

01/21/14 13:26:08.019  7464  CTIOSSoftphone  Thd(4568)  Attempting to resolve hostname [sprawler] to IP address (gethostbyname).

( reconnecting to CTIOS Server)

01/21/14 13:26:08.039  7464  CTIOSSoftphone  Thd(4568)  ** Attempting to connect to server [sprawler (10.10.210.21) port:42028] **

01/21/14 13:26:08.041  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff

01/21/14 13:26:08.041  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:24368041 CurSvr:sprawler CurPort:42028 SecConn:0)

01/21/14 13:26:08.041  7464  CTIOSSoftphone  Thd(4332)  NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline

01/21/14 13:26:08.046  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eIdentifyClientRequest)

01/21/14 13:26:08.046  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:elvinmorales-PC-7464-4332)

01/21/14 13:26:08.047  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eSetSessionModeRequest)

( Initial agent state is unknown)

01/21/14 13:26:08.047  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:9111 AGInstr:5002 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1390332362 ClassId:1 IsSupv:0 LstErr:(4568:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null))

(

01/21/14 13:26:08.048  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eIdentifyClientConf ), EnablementMask = ffffffff

01/21/14 13:26:08.048  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (ClntPwd:(null) ClntAddr:10.10.100.254 MsgID:eIdentifyClientConf CILClntID:elvinmorales-PC-7464-4332 ProdVer:7.1 SMMode:1)

01/21/14 13:26:08.048  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnIdentifyClientConf()

01/21/14 13:26:08.051  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSetAgentModeEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.051  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:9111 AGInstr:5002 SGs:() UniqObjID:agent.5000.9111 MsgID:eSetAgentModeEvent IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1390332362 ClassId:1 IsSupv:0 LstErr:(4568:1) ConnMode:1 Filt:filtertarget = agent.5000.9111 CILConnID:22 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() StatusSys:(StatusCTISvr:1 StatusCtiSvrDvr:1 StatusCC:1 StatusPrphs:(5000:1)) CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 OrgClntID:elvinmorales-PC-7464-4332 LoginNam:(null) BlkAllEvts:1 AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null))

( Agent state identified as logged out)

01/21/14 13:26:08.052  7464  CTIOSSoftphone  Thd(4332)  [agent.5000.9111] eSetAgentModeEvent

01/21/14 13:26:08.056  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eQueryAgentStateConf ), EnablementMask = 1000000

01/21/14 13:26:08.056  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 AGState:eLogout NumSGs:3 MRDID:1 ICMAGID:5003 AGMode:0 MaxTaskLim:0 NumTasks:0 AGExt:5002 AGID:9111 AGInstr:5002 Msk:0x1000000 UniqObjID:agent.5000.9111 MsgID:eQueryAgentStateConf IncWrpupStr:(string0:Insert incoming wrapup string 0 here. string1:Insert incoming wrapup string 1 here. string2:Insert incoming wrapup string 2 here. string3:Insert incoming wrapup string 3 here.) NotRdyRsnCodes:(Insert not ready reason code 1 here.:1 Insert not ready reason code 2 here.:2 Insert not ready reason code 3 here.:3 Insert not ready reason code 4 here.:4) LogoutRsnCodes:(Insert logout reason code 1 here.:1 Insert logout reason code 2 here.:2 Insert logout reason code 3 here.:3 Insert logout reason code 4 here.:4) NotRdyRsnReq:0 LogoutRsnReq:0 AGAvailStatus:0SkillGroup[1]:(SG#:25849 SGID:5000 SGPri:0 SGState:1) SkillGroup[2]:(SG#:1 SGID:5001 SGPri:0 SGState:1) SkillGroup[3]:(SG#:0 SGID:5002 SGPri:0 SGState:1))

01/21/14 13:26:08.057  7464  CTIOSSoftphone  Thd(4332)  [agent.5000.9111]::OnQueryAgentStateConf()

( Agent logs in successfully, login information displayed)

01/21/14 13:26:08.058  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::Login()

01/21/14 13:26:08.058  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::SetAgentState()

01/21/14 13:26:08.058  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::MakeRequest( eSetAgentStateRequest )

01/21/14 13:26:08.058  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::MakeRequest: (PrphID:5000 AGState:eLogin AGWorkMode:0 AGExt:5002 AGID:9111 AGInstr:5002 AGPwd:cisco123 UniqObjID:agent.5000.9111 ClntAGTempID:agent.1390332362 ClassId:1 RmtLogin:0)

01/21/14 13:26:08.058  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eSetAgentStateRequest)

01/21/14 13:26:08.058  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (PrphID:5000 AGState:eLogin AGWorkMode:0 AGExt:5002 AGID:9111 AGInstr:5002 AGPwd:cisco123 UniqObjID:agent.5000.9111 ClntAGTempID:agent.1390332362 ClassId:1 RmtLogin:0)

01/21/14 13:26:08.060  7464  CTIOSSoftphone  Thd(4332)  ObjectId = agent.5000.9111 , Enablement Mask = 1000000

01/21/14 13:26:08.086  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAgentInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.086  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (AGID:9111 AGLstNam:morales AGFstNam:elvin UniqObjID:agent.5000.9111 MsgID:eAgentInfoEvent SupvKey:(null) LoginNam:student1)

01/21/14 13:26:08.086  7464  CTIOSSoftphone  Thd(4332)  [agent.5000.9111] eAgentInfoEvent

01/21/14 13:26:08.357  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.357  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:25849 UniqObjID:skillgroup.5000.25849 MsgID:eSkillInfoEvent SGNam:000637976542)

01/21/14 13:26:08.361  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.361  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:25849 UniqObjID:skillgroup.5000.25849 MsgID:eSkillInfoEvent SGNam:000637976542)

01/21/14 13:26:08.362  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.362  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:0 UniqObjID:skillgroup.5000.0 MsgID:eSkillInfoEvent SGNam:support.sg)

01/21/14 13:26:08.366  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.366  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:0 UniqObjID:skillgroup.5000.0 MsgID:eSkillInfoEvent SGNam:support.sg)

( Agent state changed to default Not Ready)

01/21/14 13:26:08.367  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = a1b0010

01/21/14 13:26:08.368  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eNotReady SG#:25849 SGID:5000 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:0 SessID:0 MRDID:1 ICMAGID:5003 AGMode:1 MaxTaskLim:1 NumTasks:0 AGExt:5002 AGID:9111 AGInstr:5002 CTIClntSig:(null) Msk:0xa1b0010 UniqObjID:agent.5000.9111 MsgID:eAgentStateEvent DvrKey:agent.5000.9111 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0)

01/21/14 13:26:08.368  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, Event(eAgentStateEvent) is blocked.

(Agent Skillgroup information identified)

01/21/14 13:26:08.368  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.368  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:1 UniqObjID:skillgroup.5000.1 MsgID:eSkillInfoEvent SGNam:sales.sg)

01/21/14 13:26:08.371  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.371  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:1 UniqObjID:skillgroup.5000.1 MsgID:eSkillInfoEvent SGNam:sales.sg)

01/21/14 13:26:08.372  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.372  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:0 UniqObjID:skillgroup.5000.0 MsgID:eSkillInfoEvent SGNam:support.sg)

01/21/14 13:26:08.374  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.374  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:0 UniqObjID:skillgroup.5000.0 MsgID:eSkillInfoEvent SGNam:support.sg)

01/21/14 13:26:08.375  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.375  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eNotReady SG#:1 SGID:5001 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:0 SessID:0 MRDID:1 ICMAGID:5003 AGMode:1 MaxTaskLim:1 NumTasks:0 AGExt:5002 AGID:9111 AGInstr:5002 CTIClntSig:(null) UniqObjID:agent.5000.9111 MsgID:eAgentStateEvent DvrKey:agent.5000.9111 AGAvailStatus:0)

01/21/14 13:26:08.375  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, Event(eAgentStateEvent) is blocked.

01/21/14 13:26:08.375  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.375  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eNotReady SG#:25849 SGID:5000 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:2 SessID:0 MRDID:1 ICMAGID:5003 AGMode:1 MaxTaskLim:1 NumTasks:0 AGExt:5002 AGID:9111 AGInstr:5002 CTIClntSig:(null) UniqObjID:agent.5000.9111 MsgID:eAgentStateEvent DvrKey:agent.5000.9111 AGAvailStatus:0)

01/21/14 13:26:08.376  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, Event(eAgentStateEvent) is blocked.

01/21/14 13:26:08.376  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSetAgentStateConf ), EnablementMask = ffffffff

01/21/14 13:26:08.376  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (UniqObjID:agent.5000.9111 MsgID:eSetAgentStateConf FiltTgt:agent.5000.9111 TgtCILClntID:elvinmorales-PC-7464-4332 BlkAllEvts:0)

01/21/14 13:26:08.377  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eQueryAgentStateConf ), EnablementMask = a1b0010

01/21/14 13:26:08.378  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 AGState:eNotReady NumSGs:3 MRDID:1 ICMAGID:5003 AGMode:1 MaxTaskLim:1 NumTasks:0 AGExt:5002 AGID:9111 AGInstr:5002 Msk:0xa1b0010 UniqObjID:agent.5000.9111 MsgID:eQueryAgentStateConf IncWrpupStr:(string0:Insert incoming wrapup string 0 here. string1:Insert incoming wrapup string 1 here. string2:Insert incoming wrapup string 2 here. string3:Insert incoming wrapup string 3 here.) NotRdyRsnCodes:(Insert not ready reason code 1 here.:1 Insert not ready reason code 2 here.:2 Insert not ready reason code 3 here.:3 Insert not ready reason code 4 here.:4) LogoutRsnCodes:(Insert logout reason code 1 here.:1 Insert logout reason code 2 here.:2 Insert logout reason code 3 here.:3 Insert logout reason code 4 here.:4) NotRdyRsnReq:0 LogoutRsnReq:0 AGAvailStatus:0SkillGroup[1]:(SG#:25849 SGID:5000 SGPri:0 SGState:2) SkillGroup[2]:(SG#:1 SGID:5001 SGPri:0 SGState:2) SkillGroup[3]:(SG#:0 SGID:5002 SGPri:0 SGState:1))

01/21/14 13:26:08.379  7464  CTIOSSoftphone  Thd(4332)  [agent.5000.9111]::OnQueryAgentStateConf()

01/21/14 13:26:08.379  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::MakeRequest( eEnableSkillGroupStatisticsRequest )

01/21/14 13:26:08.379  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::MakeRequest: (UniqObjID:agent.5000.9111 ClassId:1)

01/21/14 13:26:08.379  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eEnableSkillGroupStatisticsRequest)

01/21/14 13:26:08.379  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (UniqObjID:agent.5000.9111 ClassId:1)

01/21/14 13:26:08.380  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::MakeRequest( eEnableAgentStatisticsRequest )

01/21/14 13:26:08.380  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::MakeRequest: (UniqObjID:agent.5000.9111 ClassId:1)

01/21/14 13:26:08.380  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eEnableAgentStatisticsRequest)

01/21/14 13:26:08.380  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (UniqObjID:agent.5000.9111 ClassId:1)

01/21/14 13:26:08.389  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::MakeRequest( eEnableSkillGroupStatisticsRequest )

01/21/14 13:26:08.389  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::MakeRequest: (UniqObjID:agent.5000.9111 ClassId:1)

01/21/14 13:26:08.389  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eEnableSkillGroupStatisticsRequest)

01/21/14 13:26:08.389  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (UniqObjID:agent.5000.9111 ClassId:1)

01/21/14 13:26:08.390  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::MakeRequest( eEnableAgentStatisticsRequest )

01/21/14 13:26:08.390  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::MakeRequest: (UniqObjID:agent.5000.9111 ClassId:1)

01/21/14 13:26:08.390  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eEnableAgentStatisticsRequest)

01/21/14 13:26:08.390  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (UniqObjID:agent.5000.9111 ClassId:1)

01/21/14 13:26:08.391  7464  CTIOSSoftphone  Thd(4332)  ObjectId = agent.5000.9111 , Enablement Mask = a1b0010

01/21/14 13:26:08.397  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAgentDeskSettingsConf ), EnablementMask = a1b0010

01/21/14 13:26:08.397  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 DeskSetngsMsk:512 WrpupDataIncMode:1 WrpupDataOutMode:1 LogoutNonActvTime:4294967295 QualRecRate:4294967295 RngNoAnsTime:4294967295 WorkModeTimer:7200 RngNoAnsDN:0 SMWarnMsg:0 SMAudInd:0 SupvAssistCallMthd:0 EmerCallMthd:0 AutoRecOnEmer:0 RecMode:0 AGID:9111 DefDevPortAddr:(null) Msk:0xa1b0010 UniqObjID:agent.5000.9111 MsgID:eAgentDeskSettingsConf NotRdyRsnReq:0 LogoutRsnReq:0)

01/21/14 13:26:08.399  7464  CTIOSSoftphone  Thd(4332)  ObjectId = agent.5000.9111 , Enablement Mask = a1b0010

01/21/14 13:26:08.401  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.402  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:25849 UniqObjID:skillgroup.5000.25849 MsgID:eSkillInfoEvent SGNam:000637976542)

01/21/14 13:26:08.403  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.403  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:25849 UniqObjID:skillgroup.5000.25849 MsgID:eSkillInfoEvent SGNam:000637976542)

01/21/14 13:26:08.404  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.404  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:1 UniqObjID:skillgroup.5000.1 MsgID:eSkillInfoEvent SGNam:sales.sg)

01/21/14 13:26:08.405  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.405  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:1 UniqObjID:skillgroup.5000.1 MsgID:eSkillInfoEvent SGNam:sales.sg)

01/21/14 13:26:08.405  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.405  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:25849 UniqObjID:skillgroup.5000.25849 MsgID:eSkillInfoEvent SGNam:000637976542)

01/21/14 13:26:08.406  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.406  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:25849 UniqObjID:skillgroup.5000.25849 MsgID:eSkillInfoEvent SGNam:000637976542)

01/21/14 13:26:08.407  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.407  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:1 UniqObjID:skillgroup.5000.1 MsgID:eSkillInfoEvent SGNam:sales.sg)

01/21/14 13:26:08.408  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSkillInfoEvent ), EnablementMask = ffffffff

01/21/14 13:26:08.408  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SG#:1 UniqObjID:skillgroup.5000.1 MsgID:eSkillInfoEvent SGNam:sales.sg)

01/21/14 13:26:10.613  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSnapshotDeviceConf ), EnablementMask = ffffffff

01/21/14 13:26:10.614  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (NumCalls:0 UniqObjID:device.5000.5002 MsgID:eSnapshotDeviceConf VldCalls:() NumSMTgtCalls:0)

01/21/14 13:26:10.614  7464  CTIOSSoftphone  Thd(4332)  [device.5000.5002] eSnapshotDeviceConf (NumCalls = 0)

(Agent goes ready and agent state changes to available)

01/21/14 13:26:17.396  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::SetAgentState()

01/21/14 13:26:17.396  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::MakeRequest( eSetAgentStateRequest )

01/21/14 13:26:17.396  7464  CTIOSSoftphone  Thd(4568)  [agent.5000.9111]::MakeRequest: (AGState:eAvailable EvtRsnCode:0 UniqObjID:agent.5000.9111 ClassId:1)

01/21/14 13:26:17.397  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eSetAgentStateRequest)

01/21/14 13:26:17.397  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (AGState:eAvailable EvtRsnCode:0 UniqObjID:agent.5000.9111 ClassId:1)

01/21/14 13:26:17.400  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = 101b0000

01/21/14 13:26:17.400  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eAvailable SG#:25849 SGID:5000 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:3 SessID:0 MRDID:1 ICMAGID:5003 AGMode:1 MaxTaskLim:1 NumTasks:0 AGExt:5002 AGID:9111 AGInstr:5002 CTIClntSig:CTIOSServer Msk:0x101b0000 UniqObjID:agent.5000.9111 MsgID:eAgentStateEvent DvrKey:agent.5000.9111 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:1)

01/21/14 13:26:17.401  7464  CTIOSSoftphone  Thd(4332)  [agent.5000.9111] eAgentStateEvent( eAvailable )

01/21/14 13:26:17.411  7464  CTIOSSoftphone  Thd(4332)  ObjectId = agent.5000.9111 , Enablement Mask = 101b0000

01/21/14 13:26:17.415  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eSetAgentStateConf ), EnablementMask = ffffffff

01/21/14 13:26:17.415  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (UniqObjID:agent.5000.9111 MsgID:eSetAgentStateConf FiltTgt:agent.5000.9111 TgtCILClntID:elvinmorales-PC-7464-4332 BlkAllEvts:0)

(Agent is placed in reserved state)

01/21/14 13:26:43.165  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff

01/21/14 13:26:43.165  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eReserved SG#:25849 SGID:5000 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:7 SessID:0 MRDID:1 ICMAGID:5003 AGMode:1 MaxTaskLim:1 NumTasks:1 AGExt:5002 AGID:9111 AGInstr:5002 CTIClntSig:CTIOSServer UniqObjID:agent.5000.9111 MsgID:eAgentStateEvent DvrKey:agent.5000.9111 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0)

01/21/14 13:26:43.165  7464  CTIOSSoftphone  Thd(4332)  [agent.5000.9111] eAgentStateEvent( eReserved )

( Pre call event observed. Data displays incoming call information)

01/21/14 13:26:43.174  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAgentPrecallEvent ), EnablementMask = ffffffff

01/21/14 13:26:43.174  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (SVC#:4294967295 SVCID:4294967295 SG#:1 SGID:5001 SGPri:0 MonID:0 NumNamVars:8 NumNamArrs:0 MRDID:1 AGInstr:5002 ANI:3945001 UsrToUsrInfo:(null) Dialed#:1015 CallrEntrDig:1 RCallKeyDay:150783 RCallKeyCID:101 MsgID:eAgentPrecallEvent ecc:(...) ICMEntUniqID:icm.150783.101 RCallKeySeq#:1 CallTypIDTag:5001 PreCallIIDTag:124)

(Call begin event observed)

01/21/14 13:26:43.881  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eCallBeginEvent ), EnablementMask = ffffffff

01/21/14 13:26:43.882  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:16782414 CallTyp:2 SVC#:4294967295 SVCID:4294967295 SGID:5001 SGPri:0 NumNamVars:8 NumNamArrs:0 ANI:3945001 DNIS:5002 Dialed#:1015 CallrEntrDig:1 RCallKeyDay:150783 RCallKeyCID:101 DevID:5002 UniqObjID:call.5000.16782414.5002  MsgID:eCallBeginEvent ecc:(...) ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002 RCallKeySeq#:2)

01/21/14 13:26:43.885  7464  CTIOSSoftphone  Thd(4332)  [call.5000.16782414.5002] eCallBeginEvent

( call is delivered to the agent)

01/21/14 13:26:44.235  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eCallDeliveredEvent ), EnablementMask = 683f0001

01/21/14 13:26:44.236  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (CallTyp:2 SVC#:4294967295 SVCID:4294967295 EvtCause:65535 SG#:1 SGID:5001 LineTyp:0 SGPri:0 AlrtgDevID:5002 CallngDevID:3945001 CalldDevID:5002 Msk:0x683f0001 UniqObjID:call.5000.16782414.5002  MsgID:eCallDeliveredEvent ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:26:44.236  7464  CTIOSSoftphone  Thd(4332)  [call.5000.16782414.5002] eCallDeliveredEvent

01/21/14 13:26:44.250  7464  CTIOSSoftphone  Thd(4332)  ObjectId = call.5000.16782414.5002 , Enablement Mask = 683f0001

(Agent Answers the call)

01/21/14 13:26:51.957  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002] eAnswerCallRequest

01/21/14 13:26:51.957  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002] eAnswerCallRequest

01/21/14 13:26:51.957  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002]::MakeRequest( eAnswerCallRequest )

01/21/14 13:26:51.957  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002]::MakeRequest: (UniqObjID:call.5000.16782414.5002 ClassId:3)

01/21/14 13:26:51.957  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eAnswerCallRequest)

01/21/14 13:26:51.958  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (UniqObjID:call.5000.16782414.5002 ClassId:3)

( Call answered confirmation event observed)

01/21/14 13:26:52.014  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAnswerCallConf ), EnablementMask = 683f0000

01/21/14 13:26:52.014  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x683f0000 UniqObjID:call.5000.16782414.5002  MsgID:eAnswerCallConf ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:26:52.016  7464  CTIOSSoftphone  Thd(4332)  ObjectId = call.5000.16782414.5002 , Enablement Mask = 683f0000

01/21/14 13:26:52.021  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff

(Agent is transitioned to a talking state)

01/21/14 13:26:52.021  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eTalking SG#:1 SGID:5001 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:4 SessID:0 MRDID:1 ICMAGID:5003 AGMode:1 MaxTaskLim:1 NumTasks:1 AGExt:5002 AGID:9111 AGInstr:5002 CTIClntSig:CTIOSServer UniqObjID:agent.5000.9111 MsgID:eAgentStateEvent DvrKey:agent.5000.9111 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0)

01/21/14 13:26:52.022  7464  CTIOSSoftphone  Thd(4332)  [agent.5000.9111] eAgentStateEvent( eTalking )

01/21/14 13:26:52.031  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eCallDataUpdateEvent ), EnablementMask = 683f0000

01/21/14 13:26:52.031  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:16782414 CallTyp:2 SVC#:4294967295 SVCID:4294967295 SGID:5001 SGPri:0 NumNamVars:8 NumNamArrs:0 CmpgnID:4294967295 QryRuleID:4294967295 ANI:3945001 DNIS:5002 Dialed#:1015 CallrEntrDig:1 RCallKeyDay:150783 RCallKeyCID:101 Msk:0x683f0000 DevID:5002 UniqObjID:call.5000.16782414.5002  MsgID:eCallDataUpdateEvent ecc:(...) CTIClnts:(CTIClient[1]:(CTIClntSig:CTIOSServer CTIClntTmstmp:1383274511)) ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002 RCallKeySeq#:2)

01/21/14 13:26:52.031  7464  CTIOSSoftphone  Thd(4332)  [call.5000.16782414.5002] eCallDataUpdateEvent

01/21/14 13:26:52.051  7464  CTIOSSoftphone  Thd(4332)  ObjectId = call.5000.16782414.5002 , Enablement Mask = 683f0000

(call established event observed)

01/21/14 13:26:52.054  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eCallEstablishedEvent ), EnablementMask = 68bf01a6

01/21/14 13:26:52.054  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (CallTyp:2 SVC#:4294967295 SVCID:4294967295 EvtCause:65535 SG#:1 SGID:5001 LineTyp:0 SGPri:0 CallngDevID:3945001 CalldDevID:5002 AnsDevID:5002 Msk:0x68bf01a6 UniqObjID:call.5000.16782414.5002  MsgID:eCallEstablishedEvent ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:26:52.054  7464  CTIOSSoftphone  Thd(4332)  [call.5000.16782414.5002] eCallEstablishedEvent

01/21/14 13:26:52.069  7464  CTIOSSoftphone  Thd(4332)  ObjectId = call.5000.16782414.5002 , Enablement Mask = 68bf01a6

(The beginning of RTP packet transmission)

01/21/14 13:26:52.116  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff

01/21/14 13:26:52.116  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:16782414 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:24480 Dir:1 RTPTyp:0 BitRate:0 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:5002 AGID:9111 AGInstr:5002 ConnDevID:5002 ClntAddr:10.10.200.253 UniqObjID:call.5000.16782414.5002 MsgID:eRTPStartedEvent DvrKey:call.5000.16782414 ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:26:52.117  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff

01/21/14 13:26:52.117  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:16782414 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:22406 Dir:0 RTPTyp:0 BitRate:1 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:5002 AGID:9111 AGInstr:5002 ConnDevID:5002 ClntAddr:10.10.100.254 UniqObjID:call.5000.16782414.5002 MsgID:eRTPStartedEvent DvrKey:call.5000.16782414 ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

(Agent places call onhold)

01/21/14 13:27:03.892  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002] eHoldCallRequest

01/21/14 13:27:03.892  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002] eHoldCallRequest

01/21/14 13:27:03.893  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002]::MakeRequest( eHoldCallRequest )

01/21/14 13:27:03.893  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002]::MakeRequest: (UniqObjID:call.5000.16782414.5002 ClassId:3)

01/21/14 13:27:03.893  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eHoldCallRequest)

01/21/14 13:27:03.893  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (UniqObjID:call.5000.16782414.5002 ClassId:3)

(RTP packet transmission stop due to call placed on hold)

01/21/14 13:27:04.015  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff

01/21/14 13:27:04.015  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:16782414 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:22406 Dir:0 AGExt:5002 AGID:9111 AGInstr:5002 ConnDevID:5002 ClntAddr:10.10.100.254 UniqObjID:call.5000.16782414.5002 MsgID:eRTPStoppedEvent DvrKey:call.5000.16782414 ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:04.017  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff

01/21/14 13:27:04.018  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:16782414 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:24480 Dir:1 AGExt:5002 AGID:9111 AGInstr:5002 ConnDevID:5002 ClntAddr:10.10.200.253 UniqObjID:call.5000.16782414.5002 MsgID:eRTPStoppedEvent DvrKey:call.5000.16782414 ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

( call on hold confirmation)

01/21/14 13:27:04.049  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eHoldCallConf ), EnablementMask = 68bf01a2

01/21/14 13:27:04.050  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x68bf01a2 UniqObjID:call.5000.16782414.5002  MsgID:eHoldCallConf ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:04.051  7464  CTIOSSoftphone  Thd(4332)  ObjectId = call.5000.16782414.5002 , Enablement Mask = 68bf01a2

01/21/14 13:27:04.053  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff

(Agent state changes due to call on hold)

01/21/14 13:27:04.054  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eHold SG#:1 SGID:5001 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:10 SessID:0 MRDID:1 ICMAGID:5003 AGMode:1 MaxTaskLim:1 NumTasks:1 AGExt:5002 AGID:9111 AGInstr:5002 CTIClntSig:CTIOSServer UniqObjID:agent.5000.9111 MsgID:eAgentStateEvent DvrKey:agent.5000.9111 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0)

01/21/14 13:27:04.054  7464  CTIOSSoftphone  Thd(4332)  [agent.5000.9111] eAgentStateEvent( eHold )

01/21/14 13:27:04.059  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eCallHeldEvent ), EnablementMask = 68bf000a

01/21/14 13:27:04.059  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (CallTyp:2 EvtCause:65535 HldgDevID:5002 Msk:0x68bf000a UniqObjID:call.5000.16782414.5002  MsgID:eCallHeldEvent ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:04.059  7464  CTIOSSoftphone  Thd(4332)  [call.5000.16782414.5002] eCallHeldEvent

01/21/14 13:27:04.076  7464  CTIOSSoftphone  Thd(4332)  ObjectId = call.5000.16782414.5002 , Enablement Mask = 68bf000a

(Agent retrieves call from hold)

01/21/14 13:27:12.393  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002] eRetrieveCallRequest

01/21/14 13:27:12.393  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002] eRetrieveCallRequest

01/21/14 13:27:12.393  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002]::MakeRequest( eRetrieveCallRequest )

01/21/14 13:27:12.393  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002]::MakeRequest: (UniqObjID:call.5000.16782414.5002 ClassId:3)

01/21/14 13:27:12.394  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eRetrieveCallRequest)

01/21/14 13:27:12.394  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (UniqObjID:call.5000.16782414.5002 ClassId:3)

01/21/14 13:27:12.472  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eRetrieveCallConf ), EnablementMask = 68bf0002

01/21/14 13:27:12.473  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x68bf0002 UniqObjID:call.5000.16782414.5002  MsgID:eRetrieveCallConf ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:12.474  7464  CTIOSSoftphone  Thd(4332)  ObjectId = call.5000.16782414.5002 , Enablement Mask = 68bf0002

01/21/14 13:27:12.476  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff

(Agent state changes back to talking)

01/21/14 13:27:12.476  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eTalking SG#:1 SGID:5001 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:4 SessID:0 MRDID:1 ICMAGID:5003 AGMode:1 MaxTaskLim:1 NumTasks:1 AGExt:5002 AGID:9111 AGInstr:5002 CTIClntSig:CTIOSServer UniqObjID:agent.5000.9111 MsgID:eAgentStateEvent DvrKey:agent.5000.9111 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0)

01/21/14 13:27:12.476  7464  CTIOSSoftphone  Thd(4332)  [agent.5000.9111] eAgentStateEvent( eTalking )

01/21/14 13:27:12.480  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eCallRetrievedEvent ), EnablementMask = 68bf01a6

01/21/14 13:27:12.480  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (CallTyp:2 EvtCause:65535 RetrvDevID:5002 Msk:0x68bf01a6 UniqObjID:call.5000.16782414.5002  MsgID:eCallRetrievedEvent ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:12.480  7464  CTIOSSoftphone  Thd(4332)  [call.5000.16782414.5002] eCallRetrievedEvent

01/21/14 13:27:12.503  7464  CTIOSSoftphone  Thd(4332)  ObjectId = call.5000.16782414.5002 , Enablement Mask = 68bf01a6

( RTP packet transmission resumes)

01/21/14 13:27:12.507  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff

01/21/14 13:27:12.508  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:16782414 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:22406 Dir:0 RTPTyp:0 BitRate:1 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:5002 AGID:9111 AGInstr:5002 ConnDevID:5002 ClntAddr:10.10.100.254 UniqObjID:call.5000.16782414.5002 MsgID:eRTPStartedEvent DvrKey:call.5000.16782414 ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:12.601  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff

01/21/14 13:27:12.601  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:16782414 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:22406 Dir:0 AGExt:5002 AGID:9111 AGInstr:5002 ConnDevID:5002 ClntAddr:10.10.100.254 UniqObjID:call.5000.16782414.5002 MsgID:eRTPStoppedEvent DvrKey:call.5000.16782414 ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:12.603  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff

01/21/14 13:27:12.603  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:16782414 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:29274 Dir:1 RTPTyp:0 BitRate:0 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:5002 AGID:9111 AGInstr:5002 ConnDevID:5002 ClntAddr:10.10.200.253 UniqObjID:call.5000.16782414.5002 MsgID:eRTPStartedEvent DvrKey:call.5000.16782414 ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:12.603  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff

01/21/14 13:27:12.603  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:16782414 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:22406 Dir:0 RTPTyp:0 BitRate:1 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:5002 AGID:9111 AGInstr:5002 ConnDevID:5002 ClntAddr:10.10.100.254 UniqObjID:call.5000.16782414.5002 MsgID:eRTPStartedEvent DvrKey:call.5000.16782414 ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

( Agent releases call, clear connection request observed)

01/21/14 13:27:30.516  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002] eClearConnectionRequest

01/21/14 13:27:30.516  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002] eClearConnectionRequest

01/21/14 13:27:30.516  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002]::MakeRequest( eClearConnectionRequest )

01/21/14 13:27:30.516  7464  CTIOSSoftphone  Thd(4568)  [call.5000.16782414.5002]::MakeRequest: (UniqObjID:call.5000.16782414.5002 ClassId:3)

01/21/14 13:27:30.516  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest(eClearConnectionRequest)

01/21/14 13:27:30.517  7464  CTIOSSoftphone  Thd(4568)  CCtiOsSession::MakeRequest: (UniqObjID:call.5000.16782414.5002 ClassId:3)

(RTP transmission stop event)

01/21/14 13:27:31.629  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff

01/21/14 13:27:31.629  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:16782414 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:22406 Dir:0 AGExt:5002 AGID:9111 AGInstr:5002 ConnDevID:5002 ClntAddr:10.10.100.254 UniqObjID:call.5000.16782414.5002 MsgID:eRTPStoppedEvent DvrKey:call.5000.16782414 ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:31.630  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff

01/21/14 13:27:31.631  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:16782414 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:29274 Dir:1 AGExt:5002 AGID:9111 AGInstr:5002 ConnDevID:5002 ClntAddr:10.10.200.253 UniqObjID:call.5000.16782414.5002 MsgID:eRTPStoppedEvent DvrKey:call.5000.16782414 ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

( Call connection is being cleared)

01/21/14 13:27:31.635  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eCallConnectionClearedEvent ), EnablementMask = 3f0000

01/21/14 13:27:31.635  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (CallTyp:2 EvtCause:65535 RelDevID:5002 Msk:0x3f0000 UniqObjID:call.5000.16782414.5002  MsgID:eCallConnectionClearedEvent ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:31.635  7464  CTIOSSoftphone  Thd(4332)  [call.5000.16782414.5002] eCallConnectionClearedEvent

01/21/14 13:27:31.663  7464  CTIOSSoftphone  Thd(4332)  ObjectId = call.5000.16782414.5002 , Enablement Mask = 3f0000

01/21/14 13:27:31.681  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eCallConnectionClearedEvent ), EnablementMask = 3f0000

01/21/14 13:27:31.682  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (CallTyp:2 EvtCause:65535 RelDevID:3945001 Msk:0x3f0000 UniqObjID:call.5000.16782414.5002  MsgID:eCallConnectionClearedEvent ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:31.683  7464  CTIOSSoftphone  Thd(4332)  [call.5000.16782414.5002] eCallConnectionClearedEvent

01/21/14 13:27:31.707  7464  CTIOSSoftphone  Thd(4332)  ObjectId = call.5000.16782414.5002 , Enablement Mask = 3f0000

01/21/14 13:27:31.709  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eCallClearedEvent ), EnablementMask = 3f0000

01/21/14 13:27:31.710  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (CallTyp:2 EvtCause:65535 Msk:0x3f0000 UniqObjID:call.5000.16782414.5002  MsgID:eCallClearedEvent ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:31.710  7464  CTIOSSoftphone  Thd(4332)  [call.5000.16782414.5002] eCallClearedEvent

01/21/14 13:27:31.723  7464  CTIOSSoftphone  Thd(4332)  ObjectId = call.5000.16782414.5002 , Enablement Mask = 3f0000

(call is ended)

01/21/14 13:27:31.725  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eCallEndEvent ), EnablementMask = ffffffff

01/21/14 13:27:31.725  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (CallTyp:2 DevID:5002 UniqObjID:call.5000.16782414.5002  MsgID:eCallEndEvent ICMEntUniqID:icm.150783.101 DevUniqObjID:device.5000.5002)

01/21/14 13:27:31.726  7464  CTIOSSoftphone  Thd(4332)  [call.5000.16782414.5002] eCallEndEvent

(Agent state is changed to available)

01/21/14 13:27:31.729  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = 101b0000

01/21/14 13:27:31.729  7464  CTIOSSoftphone  Thd(4332)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eAvailable SG#:25849 SGID:5000 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:3 SessID:0 MRDID:1 ICMAGID:5003 AGMode:1 MaxTaskLim:1 NumTasks:0 AGExt:5002 AGID:9111 AGInstr:5002 CTIClntSig:CTIOSServer Msk:0x101b0000 UniqObjID:agent.5000.9111 MsgID:eAgentStateEvent DvrKey:agent.5000.9111 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:1)

01/21/14 13:27:31.729  7464  CTIOSSoftphone  Thd(4332)  [agent.5000.9111] eAgentStateEvent( eAvailable )

01/21/14 13:27:31.733  7464  CTIOSSoftphone  Thd(4332)  ObjectId = agent.5000.9111 , Enablement Mask = 101b0000

Cisco Unified SIP Proxy Log SIP Tracing and Trace Collection

Here are the Steps to enable SIP tracing using CUSP CLI for troubleshooting

CUSP



username <userid> create
username <userid> password <password>
username <userid> group pfs-privusers




cusp




trace enable




trace level debug
component sip-wire-log

trace level debug


component routing

config


sip logging


end











To disable tracing
do the following:




 cusp

config


no sip logging


end


trace level default


component sip-wire-log

trace level default


component routing

trace disable

Here is a guide to collect traces using Windows command prompt

 (ideal for environments where installing FTP clients are not permitted)

C:\Users\username>ftp

ftp> open x.x.x.x(CUSP IP address)

220 Welcome to Cisco FTP service.

User (10.1.125.219:(none)): xxxx(user created above

331 Please specify the password.

Password: xxxxx(password for user created)

230 Login successful.

*** Use the ls command to browse through the CUSP directory and obtain the correct path to the location of the sipmessage... log files***

Use the command below to change to the correct directory of the sipmessage log file

ftp> cd (directory)

ftp> get xxxx (sipmessage log name)

Use this command to see to confirm your local workstatinon local directory where the logs downloaded will be stored

ftp> lcd

Local directory now C:\Users\username>

Browse to the directory above to view your files